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RTO Help Center: Comprehensive Guides & FAQs for E-Commerce Marketers

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Help Center (FAQs)

If the online store updates the theme, what settings do I need to reset the OmniTrack app?

After updating the store theme, you need to re-enable the OmniTrack app extension in the new theme. In addition, there is no need to make other settings in the OmniTrack app, and we will handle it automatically. It is recommended that you conduct an event trigger test after changing the theme of your store. If you have any questions, you can contact us in time through the chat window or email.

For how to enable APP extension, please check this article.